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Erin “Shorty-dubbalious” Haefner

I have recently called this place to get some assistance with dental, why in the world would u have this as a business to call with insurance and they continue to tell u there not taken new clients that is poor business and this company should be reported or hire more staff members to assist in others who need this service..

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Lynda Highman

I would NEVER recommend anyone to go to this clinic. My clinic had closed at the end of Dec.2024 and we were sent to Mankato Open Door for a clinic it would take me a few hours to get there that's of I can. Why would I drive 2 hours for appointments ( NOT). It takes time to find a new doctor, much less get in. Which I did start looking into it first of the year, again takes time. I have daily maintenance meds that I called in last week to the pharmacy. I called today to check why it was taking so long. They has said that Open Door denied the refill. I talked with Open Door to ask why until I see a new doctor on 4/3 that they can't fill the meds needed. I even asked for just a week worth till I see the new doctor and was told no. This is not acceptable to withhold my daily needed meds, I hope your Director can sleep at night. They filled the meds before and I was never told at that time that they can only do it at that time and then not again, sounds like the staff need more training so we as patients are aware of those things. I will also be reaching out to the BBB, and any other that I can.

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Shawna

Edited review: First appointment fell through, as some people read. I am here to update, as I believe in multiple chances. I am leaving Open Door with an improved rating, from 3 to 5. They called back before the year was up, and let me know they did have something available. I met with the insurance navigator, she was kind and listened intently to what I was asking. She gave me all the information I needed to move forward with insurance options. This is great, and the kind of change I admire. It's truly nice to have a facility that many can go to without having to pay an arm and a leg!

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Shawna Dees

I've only had minimal interactions with Open Door but I cannot imagine I would ever want to deal with them again. We went to Dakota Child and Family Clinic (DCFC) that was merged with Open Door, which Open Door then shut down. There was no prior warning, we just one day got an email that Dakota was no more. Hundreds of clients and patients that couldn't get service anymore were left to fend for themselves. Our provider at Dakota was working tirelessly to get people prescriptions before Dakota closed. One of our prescriptions was out of stock and had to be transferred to a new pharmacy, so we needed a new prescription. I called Open Door and they should've just been able to call in a new prescription for us. I was told that the Medical Director's new policy was that all Dakota patients had to be seen at Open Door in Mankato. DCFC is in Burnsville and we live in a northern Twin Cities suburb. We're not driving to Mankato just to get a prescription filled! This is all just a money grab from this Medical Director and is asinine. It is a ridiculous way to treat patients who have already been through enough from their clinic closing. Do better.

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Paul C. Wentzlaff

Open Door Health Clinic is located at 309 Holly Lane in Mankato Minnesota. You will be greeted by a location that is easy to find, has ample and accessible parking for any and all. The building is warm and inviting inviting on the exterior and the interior offers excellent color choices in a large and spacious waiting room, and feels cozy private at the same time. The appointment desk is located just inside the door and new are handled most efficient Lee and respectfully with compassion, Care and concern communication their words and actions. experience with staff is friendly, courteous, cordial, respectful, private, and attention to detail always. You're gifted and talented family practitioners and highly qualified nurses will work to make sure your needs are being met. From beginning to end you will be treated very well. It is as if you're surrounded by your best friends and loving family who are thankful you've arrived and grateful they can be a part of your health dental and other medical needs. My experiences have been first class each time from beginning to end. I am thankful and grateful for Open Door health clinic and value their contribution to the community. I highly recommend this for any and all. Their fee's are on a sliding scale. All are welcome!