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Carolina Requena

I have been a patient of Dr. Novaes for a long time and have followed her wherever she goes—she is an outstanding doctor, and I truly value her care. Unfortunately, the service at this location has been extremely disappointing. Every time I call to request school paperwork or other documentation, the staff fails to follow through. In particular, the case manager, Stefany Sierra, has been unhelpful and does not return calls or ensure that requests are handled properly. I am very frustrated with the level of professionalism from the staff, and I believe upper management needs to address these issues immediately.

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Levi

Horrible customer service on their phones. They give such confident yet wrong answers. I finally get to the office and the front desk says something completely different. How is it so hard to give me my own records? And they couldn’t care less knowing you wasted your time. They already refuse to just email it to me, so to get there and be turned away is unimaginably frustrating.

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Raul Figueiredo

Where should I even start? I had an incredibly disappointing experience at this doctor's office, starting from the front desk. The staff lacked basic skills and displayed poor customer service throughout my visit. I left some important documents along with a form for the doctor, and they managed to lose them. Despite calling many times to request a follow-up, I was always told that someone would contact me, but that never happened. The consultation process itself was also frustrating. It starts with a nurse who clearly doesn't want to be there, and then it takes about 20 minutes for the doctor to come into the room. Doctor Chizoba Okwu spent only about five minutes with me, and there was a significant language barrier, which made communication even worse. The doctor could barely finish a sentence, my questions were not answered, and all that was ordered was a blood work, even though the same tests were done a couple of months before. After many visits to the location, I was repeatedly told the doctor was too busy to simply sign the same form (for my work) that she filled it out incorrectly three times. Nothing was ever finished properly. She would just look at me, give a poor excuse, and go back inside. The lost documents were never found, and no apologies were given either. I decided to give one more shot and went there at 5 pm (they close at 6pm) which I was inform by 2 receptionists that the doctor was going to finish with her patients and finish the form for me.. After one hour I noticed that everyone was leaving, and they even turned the lights off on me, but always reassuring that the doctor was coming soon.. When by 6:45 pm I haven't heard anything inside the office, I realized that she just left, from a different exit and just left me there.. The whole building was empty.. And If it wasn't for the stairs I was going to be left LOCKED there . After all I went back only to get my papers back and dr Chizoba Okwu refused to see me, even with an appointment that she once requested to bring measurements of my blood pressure. I am laughing of how ridiculous is this situation and truly I would never expect this to happen to me. This level of disorganization and incompetence is unacceptable for a medical office. I would not recommend this place to anyone seeking reliable and professional care.

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Maria Blazquez

Good morning I had an appointment with my daughter last February the 8. I made more than two weeks before an appointment for the gynecologist; My surprise when we arrived at clinic and they told me that I can't see the gynecologist because my daughter is a minor, why didn't tell me when I was to make an appointment? Because I lost time to go another place. If my daughter has a problem and she needs to see the gynecologist she has to see the pediatrician when she needs a gynecologist, sorry but this is not right. So what I suppose I have to do? Maybe looking for another clinic for my daughter

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Louise Castronova

I was feeling unwell over the weekend and decided to venture close to home for an exam. I went to the Saint James Health- East location for an appointment. The staff was lovely, efficient and friendly. I never felt a moment of uneasiness the way we might sometimes feel upon entering a medical facility. The doctor who assisted me, Dr. Melinda Brown, was over the top. She was thorough in asking questions about the bad health issues I had over the weekend. Now I really feel like I am in good hands under her supervision! Did somebody say "bedside manner?" Dr. Brown knows the meaning of it and applies it so well. Not once did I feel bad about being in that place. From start to finish, my visit went positively. Thank you, Dr. Brown and staff members, for taking care of me! Excellence and professionalism were displayed at this facility.