UPSTATE FAMILY HEALTH CENTER, INC
Verified Information
Federally Qualified Health Center
Nonprofit ownership
Contact this clinic directly for detailed information about their services and team.
Location & Directions
Service Area
This provider serves patients in Oneida County and surrounding areas in NY.
Federally Qualified Health Center
Sliding Fee Scale Available
As a Federally Qualified Health Center, this clinic offers services on a sliding fee scale based on income and family size. Patients without insurance are welcome.
Contact this clinic directly to learn about their sliding fee discount program and what documentation to bring.
Services Offered
Federally RequiredAs a Federally Qualified Health Center, this location is required to provide the following core services regardless of ability to pay.
Primary Medical Care
Preventive care, chronic disease management, acute illness treatment
Dental Care
Preventive, restorative, and emergency dental services
Mental Health Services
Counseling, therapy, and psychiatric services
Substance Use Treatment
Substance use disorder screening, counseling, and treatment
Enabling Services
Transportation, translation, eligibility assistance, and care coordination
Additional services may include:
Contact this health center directly to confirm specific services available at this location. Services and hours may vary by site.
How This Clinic Performs
These scores come from federal health reporting data and show how well this clinic is helping patients stay healthy. Higher scores are better.
| Measure | Score | Performance |
|---|---|---|
Blood Pressure Management | 75.8% | Excellent |
Diabetes Management | 66.7% | Good |
Kids Up-to-Date on Vaccines | 2.3% | Poor |
Cervical Cancer Screenings | 32.7% | Poor |
Colon Cancer Screenings | 28.0% | Poor |
Mental Health Check-ins | 78.9% | Good |
HIV Testing | 42.4% | Fair |
Breast Cancer Screenings | 36.8% | Poor |
Tobacco & Smoking Support | 77.5% | Fair |
Depression Recovery Rate | 80.9% | Excellent |
Before You Go
What these clinics cost, who they can see, and what to expect when you arrive.
Service Locations
1 locationUPSTATE FAMILY HEALTH CENTER, INC operates the following service delivery sites. As a federally qualified health center, UPSTATE FAMILY HEALTH CENTER, INC is required to serve patients on a sliding-scale fee basis regardless of ability to pay.
Upstate Family Health Center, Inc.
Other Clinics Near Here
If this clinic is not a fit, or the wait is too long, there may be others nearby.
Google Reviews
Debbie Szwed
Honestly,it took me many years with other doctors & NP's( basically was just seen as an addition to their paycheck,treated like an inhumane guinea pig!) This clinic is awesome, no long wait in waiting room,staff is cool& I finally found the health care provider I've been looking for!! Zawsai Aung is stuck with me now!! He knows exactly what he's doing,gives eye contact & understanding..not just sitting far away typing on laptop! Patient, thorough & basically I leave there feeling like a human who's cared for not just another paycheck!!Only drawback for me is the phone situation.
Sherisse Bell
Dr. Liu is one of the nicest and friendliest professionals I have encountered. He listens and is very attentive to the needs of the patient. He doesn't rush and answers all questions. After a lengthy search for a primary physician, I'm more than happy to be under his treatment. The staff are kind and very helpful. Thank you Aksana for answering all my concerns, you are wonderful. The entire office is a blessing!! I highly recommend Upstate Family!!
Jessica Henry
It takes a long time to get in as a patient, and when you do they dismiss your concerns regarding your health. Wont give you medication that you need to help your health problems and want you to go to the hospital where they give you the exact kind of medication ( lasix ) that they wont prescribe. But you have to sit in the hospital for six to eight hours for a damn diuretic. Do referrals to a place knowing that your insurance do not cover it. Speak down to you as if you don't know what's going on with you medically.
Justin Bliss
The quality of care at this facility has steadily gone down over the past two years. This office currently does not have a phone service that is able to connect to the actual office. The number goes to an answering service outsourced overseas and has no direct phone contact with Upstate Family. You can no longer fill mental health or behavioral medications here. They provided 90 days notice but fail to recognize that finding a new mental health provider is a longer process than three months. For any prescription refills, they must be sent in two weeks before it is due otherwise they will fill it late without care. Abysmal.
Mandy Richter
My mom has been a patient here for several years. They were great in the beginning then her provider retired. She was then being seen by the next provider in her home with am emt coming in. This service was also discontinued. The next provider she had left the practice. I was then sent a letter stating they could no longer handle her care and to find a new provider. I have found a new provider buy she's unable to be seen for two more weeks in the meantime I need refills on her meds. I spoke with an office manager last month that said she would note her chart to continue refills until Aug. I've called multiple times and they are refusing the refills until we make an appointment and reestablish with them as a provider. I've asked multiple times for a manager to call me with no call back. Their calls all go through an answering service and I am unable to speak with anyone in the office. I do not recommend them.
Reviews from Google Places for UPSTATE FAMILY HEALTH CENTER, INC. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Sliding fee discount program eligibility
- • Which services are available at this location
- • Appointment availability and walk-in hours
- • Languages spoken by staff
In an Emergency
For medical emergencies, call 911 first. Then contact the provider for coordination of care.