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Sierra Bradner

I’m usually not one to leave reviews, but I feel it’s important to be honest about my experience. As a first-time patient at the C.W. Williams Center, my visit did not meet my expectations. I would not recommend working with Dr. Boston for new patients. She was short, rushed, and displayed very poor bedside manner throughout my appointment. This is a center that serves the community, yet I did not feel the care or compassion one would expect from a community-focused clinic. I want to note that the dental assistants were wonderful—kind, professional, and supportive. Unfortunately, my actual procedure was extremely uncomfortable. I had a tooth extraction, and I made it clear from the beginning that it typically takes me longer than average to fully numb. I expected that this would be taken seriously and that care would be adjusted accordingly. Instead, Dr. Boston seemed more concerned with how long the numbing process was taking than with ensuring that I was not in pain. When she began scraping the tooth, I could feel it and immediately informed her. Her response felt irritated, and while she administered more numbing agent, the issue persisted. When the procedure progressed to using a chisel and hammer, I told her again—very clearly—that I could feel everything and that the pain was excruciating. At that point, she told me we could stop the procedure if I didn’t want to continue because she had already administered the “legal amount” of numbing agent and there was nothing more she could do. As the dentist, I expected more care in ensuring that all areas of the tooth—including the front, sides, and back—were properly numbed before proceeding. Unfortunately, I felt every strike of the chisel. I left feeling distressed and uncomfortable about the entire experience. I did share feedback with the receptionist before leaving, but I believe this is something future patients should be aware of. Update: my stitches came undone within two hours of leaving the facility. This is unacceptable.

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Keybre

My appointment was at 9am, I was told to arrive early so I showed at 8:45am. I waited for over an hour to be seen just to be told that there was a schedule conflict and I would need to reschedule. This is highly unprofessional and in general unacceptable. My time was not respected as I am also a professional and had to miss work just to not even have my concerns addressed. I do not recommend this place unless you have no insurance and just need their sliding scale services. I do respect what they do for the community, but unless it is dire, I will not be coming back. Front office staff was very pleasant to deal with. This reviews is specifically based on my experience.

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Rita Huai

Thank you Chanda G. of the pharmacy. Very nice & assisted me to deliver my Rx. Rita Huai 5 stars

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Prince Bey

Excellent service! The receptionist was very cordial and informative andMariah and doctor Boston were very professional and the greeter as well.

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Alisha Ortiz

V. Perry is such a phenomenal woman she is knowledgeable and gentle. She was so amazing today at my baby’s appointment. Thank you so much for putting in the time to get to know him. We appreciate you 😊