T

T

I had a great first experience visit at this office today. The place is bright, clean, and has a really welcoming vibe. Everyone was super, super friendly from start to finish, which honestly made a big difference. Dulce was amazing and made check-in quick and easy. Maggie, my PPC, was great—she actually listened, took her time, and made me feel comfortable. The rest of the staff was just as friendly and helpful. Overall, a really positive experience. I’m glad I found this office and would definitely recommend it.

J

Jade Williams

Had great experiences with Elizabeth Cowart as my Dr. until she left with absolutely no notice. I went back to see a new Dr, Jim Harper who seemed very attentive in the appointment yet didn’t fill any of my prescriptions like he said he would, didn’t contact me back regarding switching some of my medication, and had me calling the office myself every few days to try and get updates. I spoke to a nurse who agreed the treatment I was receiving was lacking and unfair and told me she would have the medical director reach out to me on Monday 11/24, who of course didn’t. Switching meds has been hard for me and when I set my initial appointment with him, it was to make sure we could discuss all options. He told me he needed me to call the lab to get my test results (even though I had the tests done to determine which meds would work best for me in that very same office and they had the records) and to bring the results back to him since he couldn’t “find them” in the system. The nurse let me know she found them easily and he just didn’t look hard enough. When I called back to ask if he had reviewed the results to decide on which meds to switch me to, the nurse said he still hadn’t seen them and she would remind him. 30 mins later I got a refill notification for a new med in my Walgreens app. He had called me in a new medication without giving me any info on how to start it, how I need to take it, how to stop taking my current meds, etc. I received no guidance. My initial appointment with him was on November 8th. It’s now the 26th with no answers still. They’ve shown me they don’t care about their patients. I’m beyond frustrated. I will not be returning, which saddens me because Elizabeth was an amazing doctor and so were all of her nurses.

J

Jessica Chan

I had a fantastic experience at Mercy Community Healthcare in Franklin, TN! I saw Dr. Hadgu, and he was absolutely wonderful. He really took his time with me, addressed all of my concerns, and even shared lots of helpful healthy eating tips. I appreciated that he didn’t rush and made sure to ask if I had any questions. The nurse, Olivia, was super sweet and made me feel comfortable. Sylvia was also incredibly kind and helpful—everyone I interacted with made the visit so easy and pleasant. When I went to check out, I met Dulce, and she was just as lovely and welcoming. I also had bloodwork done, and the phlebotomist was amazing—she got my vein on the first try and it didn’t even hurt! That never happens to me, so I was very impressed. I was pleasantly surprised to learn that they have a walk-in clinic AND a psychiatric side in the same building. The facility is very new, shiny, and extremely clean. On top of that, everyone there seemed genuinely happy to work where they do, which says a lot! I will definitely be recommending this clinic to my friends, and I will absolutely be back!

C

Caleb Whitehead

I had a great experience with Nurse Practitioner Savannah Bell during my appointment today. She was professional, kind, and made me feel completely at ease. She listened carefully, answered all my questions thoroughly, and showed genuine care throughout the visit. Her well-mannered and respectful approach made the entire experience smooth and reassuring. Highly recommend her to anyone looking for a knowledgeable and compassionate healthcare provider!

J

J Mora

Mercy Clinic is a huge blessing for all communities. I love that they really are as compassionate as they are as an organization. Dr. Joyesh Thomas is a great doctor. He had a great bedside manner. He was intently listening and was very thorough with his examination. He was very reassuring all the way through. Very professional, a real doctor. I highly recommend him!