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Brent Collins

I called RCMS 8/1 in the morning with internal bleedimg symptoms, seeking an afternoon appointment so I could complete some work commitments. Upon hearing my symptoms, they insisted I come within the next 30mins. They admitted me immediately upon arrival and began administering care. They were attentive, friendly and expedient. After a variety of tests and some treatment, they within 90mins decided I needed to go to the Hospital via Helicopter Ambulance. By 1:30pm I was admitted to the ER in Santa Rosa. By 10pm I had lost over 50% of my blood and required several transfusions. Saturday 8/2 by 10am, I recieved treatment at Santa Rosa Sutter Hospital to finally stop the bleeding and am now fully recovering. Both the Doctors in the Hospital in Santa Rosa and my Primary Care Physician subsequently agreed that the urgency and decisiveness that the staff at RCMS demonstrated was life saving, especially given the remote location. Thank you, I and my family are eternally grateful.

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Gale Kunkel

The staff members from front desk to nurses to the amazing Dr Leon Koenck are all knowledgeable, helpful, and very personable. Lucky Gualala and the whole area!

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Gail van Adelsberg

I went to RCMS for the first time last week due to an infected surgical wound. I had made an appointment online and was seen promptly. From start to finish all of the professionals there were attentive and knowledgeable. They clearly communicated their perceptions and my treatment options. My outcome had been excellent. I would not hesitate to recommend them.

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Megan Randolph

I have been going to RCMS for over 4 years now and have yet to have a positive experience. I have had many bad experiences in the urgent care, but the primary care side is horrible and continues to get worse. The main girl who sits at the front desk window for atleast the last year is rude every time I go in from the moment she slides the window open to the moment I walk out the door to leave . For the last 2 years I have not been able to see the same provider more than twice, typically not more than once. Everytime I go in no matter how early/on time I am never put into a room within 15 minutes of my appointment time, let alone seen by a care provider. It is usually a minimum of 45 minutes from the time of my appointment to the time the care provider entering the room. I have had several negative experiences with at least three care providers. When i say care providers I mean the DR. the medical assistance are always very nice and respectful. The last time I went I showed up at the time I was told my appointment was when they called to confirm the previous day. When I arrived I was told I was late, and I could wait and maybe they would be able to fit me in. And when the front desk girl was telling me this she was very rude and aggressive (as usual). I asked around locally and found out I am not the only one to show up at the time of my appointment only to be told I'm late. I personally believe that they fall behind on their schedule and instead of owning up to it, they place the blame on the patients, that or they put the information in their system wrong. I previously had a negative review about RCMS, but after about a year deleted it because a local asked me to take it down because supposedly they were "improving" but it's been another year and I see zero improvement, atleast on the primary care side, I'm unsure about the urgent care side. I really hope RCMS can one day improve, but until then I would much rather drive 2+ hours to a real health care facility that has more than just judgmental nurse practitions.

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Chris Saccente

I am so happy to have RCMS in our community! I had my first experience as an urgent care patient there earlier this month. The staff is friendly and professional, the environment was stress-free. We are so lucky to have such great care available in the place we love!