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Felicia Adams

Good Afternoon All!!! I had a schedule appointment with The Dental Practice Today For 2 fill-ins to be done… My Children and I have been Going to Family Health Care For Years Located here in HAGERSTOWN MARYLAND However I had the Worst Experience Ever!!! In The Beginning of My Appointment The Dental Assistant By The Name Kayleigh or Kaylee However her Name is Spelled!!! Informed Me That I was Due For a Cleaning and she Didn’t Quite understand Why it was not Scheduled!! Because I had been here several times Prior And as Dr A…..Came in the Room she was informing him about My Cleaning and also The 2 Teeth that was bothering me that was in need of the fill….Ok Cool….Then Ms Kaylee began to Communicate by Saying SHE DID NOT FEEL COMFORTABLE WITH COMPLETING THE FILL-INS ON DIRTY TEETH!!!! Then they both stood There as if They didn’t even want to See Me but Dr A then proceeded to say he would Take a Look at My Teeth and then informed Me What needed to be done!!! TO ME THIS WAS UNPROFESSIONAL TO SAY VERY RUDE AND CONDESCENDING!!! In The Meantime I will be looking for My Children and I to receive Professional Services Elsewhere!!!! IF SHE DOES NOT LIKE OR WANT TO DO HER JOB SHE NEEDS TO GET INTO ANOTHER PROFESSION!!!!

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J Riley

Absolutely the (sadly now second) worst medical group my family has ever had the unfortune of having to deal with. Most "Providers" are decent, but that's where it ends. Staff is nightmarishly incompetent, supervisors failing upwards, Corporate offices think they poop diamonds and are so "holy" (even when they are violating the law) that their word is not just law but God. You have to BEG and PLEAD to get them to do what they are legally obligated to do with you as their patient, such as SENDING MEDICATION, LET ALONE SENDING IT TO THE ACTUAL PHARMACY THE PATIENT USES INSTEAD OF A DIFFERENT CITY, just for example. How about them changing medication without consulting the parents of (minor at the time) or even the patient? Not only that, changing it to a medication that would immediately interact badly with other medications the patient is taking?! That's just the tip of the iceberg. But latest, we left Family Health Care Network due to the above and more (those were just off the top of the head). But we sadly dealt with the above mentioned even worse medical group, and they STILL have not sent out the referral of which we have an EMERGENCY NEED. So, I called FHCN's children's clinic as that was where my child was seen when they were still a minor, and technically can still see for a few more years. They refused to see my child due to age (despite that whole age acceptance issue that is by law), but the staff member I spoke to told me of a doctor they have in "Family Health" and said that she could look into seeing if we could be seen one time without making FHCN our PCP so that we could get the referral. She got a reply while we were speaking and said that the doctor would call us. Sure enough, the doctor called, and I told her the whole situation. She agreed to see my child and also confirmed BOTH the referrals we need. Then when I spoke with the Family Health staff who called minutes later, they ALSO CONFIRMED. SO FOR ALL THOSE KEEPING TRACK, THAT IS THREE PEOPLE CONFIRMED! We had the appointment despite, again, not having FHCN as the PCP. We met with the doctor and got she put in for the referrals, she even sent over a medication my child needed refilled (well vitamins that help with a genetic disorder anyway), and sent us downstairs for a blood test as well. EVERYTHING seemed to go fine. That was the beginning of this week. TODAY, I got a call from the Referral Department telling us that they cannot send out the referral because my child does not have FHCN as their PCP. They REFUSE TO GIVE US THE HELP THAT WE WERE PROMISED BY FHCN!!! So, now, I have lost time to help my child. We could have possibly already gotten them help somewhere else to get the referral, or at least an appointment set up to do such. But, no, FHCN SCREWED AROUND WITH OUR LIVES, LIED, MANIPULATED, TRICKED US, AND TORTURED US FOR SOME SORT OF SICK GAME. If ANYTHING happens to my child between now and the help we get them, not only will the other medical group get sued, but you better believe that I will name every single person that works for FHCN that I can in lawsuits stemming from their incompetence and their INTENTIONAL HARM. One person makes a mistake, three people makes a conspiracy. An entire Medical Group makes it malpractice.

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Michael Crawford

Needed some records and the office is much easier and nicer. Friendly folks.

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Rachael Wilhite

The worst place ever. I had to have a pad done the the doctor was more concerned that she was a family practice doctor and not an obgyn. That she could have careless about making sure it was done right. She could even follow the law and write a time date or even my name on one. It even says it on the results. She also stated on my medical records that she talked to me about the importance of not using the morning after pill. Well crazy thing is I can’t have kids. The doctor did not listen to a thing I said and she could have cared less about my health. I have lump on my cervices and she didn’t even check no did she want to see the test results from the other doctor say I need to have further testing done for cervical cancer. She was doing something on the computer pretty much the whole time and I had to repeat everything I said more than once. Breast cancer runs in my family and I also needed a follow up mammogram. Well my insurance denied that because she didn’t pay any attention to what I said She just put it in like there no family history of it or that it was a follow up for the one I had a year ago.. .Another doctor I went in for left arm pain and had been seen by the urgent care who said I needed an mri. Keep in mind I had a huge cyst in the same spot where the pain was prior to the appt. when I tried to show her the pictures she walked out of the room. When she came back she had some paper work and said it was my shoulder. The thing is my shoulder never hurt. She said I need PT for my shoulder. When i told her it’s not my shoulder that hurts it’s my arm and there’s no way I could even do pt. That I needed an MRI she got upset and said she would put in for an MRI of my arm. well she lied she put it In for my shoulder and wouldnt change it unless I went into see her again. The next doctor told me my pap was all good by that I had 14 different types of HPV I’ve never had HPV I’m very careful when it comes to partners. The only reason I’m having issues is because of the birth control the IUD it really given me a lot of medical issues I never had until it was in for 2 years. I also have a Prolactinemia it’s a non-cancerous brain tumor and certain medications will make my prolactin levels elevate really high in the tumor come back. Tell this to the doctor what does he do Prescribed me medication that is extremely known to raise prolactin levels. Now the tumor is back. I have called mini mini mini times trying to make a complaint to get things taken care of and never once have a return the phone call back it’s going on for months now they don’t care about you save yourself the time

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AM Saenz

I was forced to give one star or this would not post. Have noticed a marked decline in service since FHCN took over the Koligian Ambulatory Care Center in Fresno. No call backs, appointments I made were rescheduled one day before I was to be there then the appt is re-scheduled with a different doctor...not my doctor, for a day months down the road. Medications are mixed up. It's been terrible! They have sent me into withdrawal three times because they messed up my prescriptions! Their advise was to go to emergency three times a day to get my medication while they dealt with the issue. I don't drive due to my medical issues so getting to Fresno is impossible unless I call an ambulance 3 times a day...no bus service in my town...not even rural bus service comes this way. This is definitely not a good call for Koligian Ambulatory Care Center! *Noticed a "thumbs-up"...not my vote! No "thumbs-down" to use :(. NOT a happy camper!