HOPE FAMILY HEALTH SERVICES
Verified Information
Federally Qualified Health Center
Nonprofit ownership
Contact this clinic directly for detailed information about their services and team.
Location & Directions
Service Area
This provider serves patients in Sumner County and surrounding areas in TN.
Federally Qualified Health Center
Sliding Fee Scale Available
As a Federally Qualified Health Center, this clinic offers services on a sliding fee scale based on income and family size. Patients without insurance are welcome.
Contact this clinic directly to learn about their sliding fee discount program and what documentation to bring.
Services Offered
Federally RequiredAs a Federally Qualified Health Center, this location is required to provide the following core services regardless of ability to pay.
Primary Medical Care
Preventive care, chronic disease management, acute illness treatment
Dental Care
Preventive, restorative, and emergency dental services
Mental Health Services
Counseling, therapy, and psychiatric services
Substance Use Treatment
Substance use disorder screening, counseling, and treatment
Enabling Services
Transportation, translation, eligibility assistance, and care coordination
Additional services may include:
Contact this health center directly to confirm specific services available at this location. Services and hours may vary by site.
How This Clinic Performs
These scores come from federal health reporting data and show how well this clinic is helping patients stay healthy. Higher scores are better.
| Measure | Score | Performance |
|---|---|---|
Blood Pressure Management | 50.0% | Poor |
Diabetes Management | 63.6% | Fair |
Kids Up-to-Date on Vaccines | 33.3% | Poor |
Cervical Cancer Screenings | 41.5% | Poor |
Colon Cancer Screenings | 28.7% | Poor |
Mental Health Check-ins | 91.5% | Excellent |
HIV Testing | 15.3% | Poor |
Breast Cancer Screenings | 59.8% | Good |
Tobacco & Smoking Support | 91.4% | Excellent |
Depression Recovery Rate | 84.4% | Excellent |
Before You Go
What these clinics cost, who they can see, and what to expect when you arrive.
Service Locations
4 locationsHOPE FAMILY HEALTH SERVICES operates the following service delivery sites. As a federally qualified health center, HOPE FAMILY HEALTH SERVICES is required to serve patients on a sliding-scale fee basis regardless of ability to pay.
HOPE Family Health - Gallatin SRMC
HOPE Family Health - Westmoreland
HOPE Mobile One
HOPE Family Health - Westside
Other Clinics Near Here
If this clinic is not a fit, or the wait is too long, there may be others nearby.
Google Reviews
Ashley Rozwood
I refuse to see anybody but Kristen, because the last time I went, I was complaining of diabetic thrush, dizziness, nausea and severe ear pain, and instead of helping me. I got accused of boof the first being high sandrunk.And then when I got upset, I needed help with my mental health, they wanted me to call somebody to come pick me up.So I did literally in front of them, and I'll take all the cops to make sure that I didn't leave the parking lot.But yet nobody would give me a drug test breathalyzer, mouth swab or blood sugar test to see if I really was intoxicated or not. It's damn near impossible to get in to see Kristen for a day of sick appointment. That whole thing freaked me out
Ashley Rozwood
Kristen Kovach is the ONLY dr I will see regularly and unfortunately she rarely has last minute sick appointments. Last sick appointment I went in for thrush severe dizziness nausea extreme ear pain and was first accused of being high then drunk then added on something about me needing mental health help cause of how upset I got. I had a double ear infection a severe case of diabetic thrush and my blood sugar was messed up. Not to mention some how she didnt bother to read i had just had a partial hysterectomy and was in a hormonal imbalance cause my ovaries decided to shut down. She refused to listen to me at all. She never once asked to test my sugar or give me a drug test or alcohol swab. But she did in fact call the cops on me to make sure someone picked me up. This was the most unprofessional and embarrassing appointments I've ever had. Now I still have oral thrush and am sick with some bug and will be going to the ER cause I wont be talked to or treated like that. I don't know why she wouldn't just test me for all of it. Even the cops knew it was bs
Mira Carroll
Really love this doctors office treat people so well
Keith Harris
I am giving a 3 stars not because of anything about the Dr's or the staff. But my issue is the fact that if you call to get information or to speek to a nurse the front desk will not work with you or allow you to remain on hold. They will just put you through to a voice mail where 90% of the time you will not receive a return call prompting you to call back only to receive the same response. I personally would rather be on hold knowing that my issue matters. I think they do this so you have to make a appointment to be able to just ask questions and force you to have a copay. And 2nd their billing department is incompetent and to lazy to do there jobs when 2 insurances are involved they refuse to bill both in order to charge you more than you should pay. Again I love my doctors and direct staff but the administration side needs a lesson on manners and customer support.
Kelsey
Great friendly staff. Laid back yet professional. This place took the anxiety I had for going to the doctors away. I take both of my children here as well my son whom is autistic and is typically scared of doctors offices feels comfortable here as well! I Highly recommend!
Reviews from Google Places for HOPE FAMILY HEALTH SERVICES. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Sliding fee discount program eligibility
- • Which services are available at this location
- • Appointment availability and walk-in hours
- • Languages spoken by staff
In an Emergency
For medical emergencies, call 911 first. Then contact the provider for coordination of care.